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The institution's commitments

Developed with a global and human approach, the medical project of the Bois-Bernard private hospital is part of a public service mission combining excellence in care and proximity.

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Quality and safety of care approach

In order to meet your expectations, the private hospital of Bois-Bernard strictly respects and applies the policy of quality and safety of care established by the Ramsay Générale de Santé group.

The three pillars of the quality and risk prevention approach

Control of the risk of infection, organization and care of the patient, health vigilance, information management, prevention of risks associated with care are at the heart of the concerns of the private hospital of Bois-Bernard.

The establishment draws up and regularly reviews its healthcare quality and safety policy. It develops a real culture based on the expectations of users articulated around 3 axes:

• optimize care and ensure respect for patient rights,

• guarantee patients, users and professionals maximum safety,

• promote evaluation procedures and the dynamics of continuous improvement.

The implementation of the quality and risk prevention approach is set out in an annual action program which is subject to regular monitoring and evaluation. It is also certified by the Haute Autorité de Santé.

Commissions at the service of the quality approach

The organization of the quality and risk management approach is based on committees and commissions that guarantee the continuity of the approach within the hospital.

The establishment's medical conference (CME) jointly defines the risk management policy with the management and participates in the definition of medical orientations.

The Medicines and Sterile Medical Devices Committee (COMEDIMS) participates in the definition of the medicine and sterile medical devices policy within the establishment, under the aegis of the establishment's Medical Conference (CME) .

The Healthcare Quality and Safety Steering Committee (COPIL QSS) relies on an operational risk unit and defines the quality management and risk management strategy. The objective is to identify, improve and reduce the risks incurred within the establishment. In constant search for efficiency in terms of quality and safety, the committee makes its decisions taking into account the human, financial, movable and real estate resources allocated to the activity of the establishment.

The committee for the fight against nosocomial infections (CLIN) and the operational hygiene team define and implement the infectious risk management policy. They organize and coordinate surveillance and prevention actions in the fight against nosocomial infections. The establishment takes hospital hygiene and the prevention of nosocomial infections into account in the quality of care provided to you.

The Commission for relations with users and the quality of care (CRUQ) contributes to the improvement of the policy for the reception and care of sick people and their relatives and ensures that the rights of users are respected. .

The Transfusion Safety and Haemovigilance Committee (CSTH) ensures that all blood products are used correctly.

The Pain Control Committee (CLUD) defines the pain management strategy in the establishment and coordinates actions aimed at better organizing it.

The Food and Nutrition Liaison Committee (CLAN) aims to improve the nutritional care of patients and the quality of food and nutrition services.

Teams at your service

The private hospital of Bois-Bernard, its management and all the professionals who practice are aware of listening to your concerns, your apprehensions, your anxieties, your claims or your complaints.

The establishment has implemented several tools and actions:

• satisfaction surveys to be returned in the boxes located in the care units or at the main reception,

• written complaints to be addressed to the director of the establishment,

• the active listening of professionals who are aware of collecting your remarks concerning your care and responding to them as soon as possible.

Regular analysis of all of this data makes it possible to carry out the necessary improvement actions to guarantee your satisfaction at all levels of your care.

Presentation of quality/risk indicators

Care quality and safety indicators are tools that reliably assess the quality of care as well as patient safety and satisfaction. They are defined by the High Authority of Health (HAS), their collection is mandatory for all health establishments at the national level. The latter also respond to a legitimate request for information and transparency on the part of users.

What are these indicators?

IAS report: Indicators for the Fight against Healthcare-Associated Infections, make it possible to evaluate the organization and the means implemented by the establishment to prevent infections that can be acquired during hospitalization, in particular through hygiene of hands and the use of hydro-alcoholic solutions, the proper use of antibiotics, the control of multi-resistant bacteria and the prevention of infections of the operating site for the establishments concerned.

IQSS: Indicators for the improvement of the Quality and Safety of Care, make it possible to evaluate the good keeping of the patient file, the evaluation of pain, the prevention of undernutrition, the deadline for sending end letters hospitalization guaranteeing the continuity of care downstream. And for the establishments concerned, team medical decision-making for cancer treatment.

Specialty IQSS: Indicators for improving the Quality and Safety of Care which, for the establishments concerned, make it possible to measure the quality of the management of myocardial infarction, stroke,  immediate postpartum hemorrhage and chronic hemodialysis patients.

E-satis: Indicator evaluating the establishment's commitment to measuring the satisfaction of patients hospitalized in Obstetric Medicine and Surgery (MCO) establishments after their discharge, thanks to a questionnaire sent to them by mail. electronic collected at their entrance.

In the interest of continuous improvement of its practices and in order to guarantee the safety and satisfaction of its patients, our establishment systematically participates in the collection of these indicators. The results are posted on the Scope Santé website.